Bike Service Specialist

About the role

We are looking for a hands‑on Bike Service Specialist to join our warehouse‑based service team in Downey, California. You will be responsible for inspecting, diagnosing, repairing and preparing X‑LAB bicycles for resale, warranty fulfillment and internal use.

Key responsibilities

• Receive and inspect returned, exchanged and warranty bicycles, documenting serial numbers, condition and any missing parts.
• Diagnose mechanical, electrical, assembly and cosmetic issues using photos, videos and dealer descriptions.
• Decide whether each bike should be repaired, refurbished, used for parts or escalated for safety or warranty review.
• Perform repairs and component replacements on drivetrains, hydraulic brakes, wheels, cockpits, bearings, electronic shifting and e‑bike systems.
• Conduct final safety checks, functional tests, firmware updates and test rides before release.
• Clean, detail and cosmetically recondition bicycles to presentation‑ready standards.

Required profile

• Proven experience as a bicycle mechanic, comfortable working with both mechanical and electronic bike systems.
• Strong attention to detail and commitment to safety and quality.
• Ability to work independently in a warehouse environment and collaborate with remote support teams.

Required skills

• Drivetrain repair
• Hydraulic brake service
• Wheel and bearing maintenance
• Cockpit assembly
• Electronic shifting systems
• E‑bike system diagnostics
• Firmware updates