Background Screening & Fulfillment Specialist

About the role

SnappyCX is hiring a Background Screening & Fulfillment Specialist for a full-time, remote position, Monday to Friday, 9:00 AM - 5:00 PM EST. The role suits someone with hands-on experience working for a US-based background screening or background check company, with a strong grasp of US screening operations, order fulfillment, record searches, verification and report preparation. Candidates with direct experience at US background screening companies or Consumer Reporting Agencies (CRAs) are strongly preferred.

Key responsibilities

• Process and fulfill background screening orders for US-based clients, including criminal record searches and other verifications.
• Research and search databases, court records and other authorised sources, then review and verify information for accuracy and completeness.
• Identify discrepancies and missing information, prepare accurate screening reports within turnaround times, and keep documentation and order statuses up to date in line with FCRA requirements.
• Communicate professionally with US clients about order progress and results, respond to inquiries and manage routine requests.
• Handle administrative tasks related to orders and accounts, maintain organised records, and support sales and marketing during slower periods.

Required profile

• Previous hands-on experience at a US background screening company, background check provider or CRA.
• Demonstrable experience processing and fulfilling screening orders for the US market.
• Strong understanding of US screening processes and practical knowledge of the Fair Credit Reporting Act (FCRA).
• Excellent written and spoken English, able to communicate naturally with US clients.
• Independent, detail-oriented, able to manage multiple orders and meet turnaround times.
• Advantages: client account management experience, familiarity with employment, education, license and reference checks, and experience supporting sales or marketing.