Associate System Administrator (Entry Level)

About the role

Amgen is hiring an Entry Level Lab Associate System Administrator for its Operations Technology team, supporting operations at Amgen Ohio with a focus on laboratory, benchtop and manufacturing capabilities. The role supports applications, design, solution deployment and day-to-day support for Quality, Manufacturing and Process Development, and the broader Digital Technology and Innovation teams, within the final product assembly and packaging plant. It is an onsite position.

Key responsibilities

• Support applications, design, solution deployment and daily support for Quality, Manufacturing and Process Development, following Amgen standards, policies and procedures.
• Configure system settings, manage user accounts, ensure system security and troubleshoot issues to keep systems performing reliably.
• Analyse business needs and capture detailed business and solution requirements with business users, using standard methodologies.
• Take part in technical root cause analysis, incident investigations, business case development and troubleshooting on computerized systems.
• Coordinate business process and system issues across departments, functions and other Amgen manufacturing sites.
• Propose technical solutions using data-driven techniques, and support non-standard shifts and extended hours as needed.
• Leverage AI and data science to improve ways of working.

Required profile

• Bachelor's degree, or an associate's degree with 4 years of experience in Information Systems, Business Analysis or a related field, or a high school diploma / GED with 6 years of such experience.
• Ability to analyse problems, process complex data and draw valid conclusions.
• Strong computer skills, teamwork and communication skills, and ability to manage multiple priorities in a fast-paced environment.

Required skills

• Microsoft Windows administration (system settings, user accounts, security, troubleshooting)
• Experience with analytical instruments, system management and integration with laboratory platforms
• Quality records, data integrity and GMP environments
• Preferred: familiarity with ALCOA+ principles, AI and data engineering capabilities, and general knowledge of IT architecture and hardware

What we offer

• Annual salary range of $77,129 to $104,351, depending on skills, experience and qualifications.
• Health, dental and vision coverage, life and disability insurance, and a retirement savings plan with company contributions.
• Discretionary annual bonus or sales-based incentive plan, stock-based long-term incentives, and flexible work models where possible.