Associate Manager, Claims & Returns

About the role

Hikma Pharmaceuticals USA is looking for an Associate Manager, Claims & Returns to lead claim activities within the accounts receivable department of its finance shared services centre. The role covers timely and accurate validation, processing, dispute resolution, credit issuance, accounting and reporting, and is accountable for customer-focused service, financial accuracy of credits and accruals/reserves, team leadership, internal controls and continuous process improvement.

Key responsibilities

• Lead the end-to-end Claims and Returns function, including validation, processing, dispute resolution, credit issuance and timely closure of customer claims.
• Manage claims on shipment shortages and errors, pricing discrepancies, expired or damaged product, recalls, price protection and promotional credits, failure-to-supply claims, service-level penalties, and opioid taxes and fees.
• Oversee the financial impact of credits and customer deduction debits on accounts receivable, including monitoring open items and deductions linked to returns and claims.
• Ensure accurate reporting of credited, processed and unprocessed returns and claims to support financial statement accuracy and appropriate accruals and reserves.
• Manage returns and claims for the Hikma Pharmaceutical and Hikma Specialty brands while delivering high-quality service to customers and the sales force.
• Lead, train, coach and support the team, prioritise workloads, manage work queues, delegate tasks and monitor productivity and quality metrics.
• Ensure adherence to policies, internal controls, compliance and accreditation standards, support audits and continuous improvement initiatives.

Required profile

• Bachelor's degree or equivalent in Accounting, Finance or a related field.
• 6-9 years of experience in Accounts Receivable or Customer Operations.
• Demonstrated experience managing customer returns, claims, deductions, disputes, credits, accruals or reserves, and leading, training and coaching a team.
• Fluent English, written and spoken.
• Preferred: experience with SAP or an equivalent ERP system and pharmaceutical industry experience.

Required skills

• Intermediate to advanced Microsoft Office, especially Excel.
• Working knowledge of basic accounting principles and practices.
• Strong data analysis, presentation and cross-functional communication skills.
• Working knowledge of internal controls, compliance requirements and audit support.