Asset Protection Associate - American Girl NYC Store

About the role

The American Girl New York City retail store is looking for an Asset Protection Associate to maintain a safe environment for customers and employees and to safeguard company assets. The position is full-time and requires a valid New York State security license.

Key responsibilities

• Maintain a safe environment for customers and employees by monitoring and correcting safety concerns and guiding customer traffic when needed.
• Provide external and internal customer service in a positive, friendly and professional way, and help de-escalate difficult situations.
• Prevent loss of company assets through surveillance, employee package checks and trash checks, and apply knowledge of civil and criminal laws pertaining to retail security.
• Serve as a safety mentor for store employees and lead by example.

Required profile

• A valid state-specific security license is required.
• Preferred: one to two years of loss prevention, law enforcement, criminal justice, military or security experience.
• Preferred: demonstrated ability to work with a broad and diverse workforce and customer base, including children.
• Availability for evening, weekend and holiday shifts.

Required skills

• Working knowledge of Microsoft Word, Excel and Outlook is preferred.
• Ability to multi-task and communicate effectively.

What we offer

• Pay of $19-$21 per hour, depending on work location, skills and experience.
• Comprehensive benefits and resources offered by Mattel.