Area Manager – Quality Assurance & Systems

About the role

The Area Manager – Quality Assurance & Systems is responsible for overseeing quality, safety, and logistics processes across multiple locations, including import, regional, returns, Sam's Club, and Walmart.com operations. This role ensures compliance with company policies, drives productivity, and supports a high‑performing, inclusive team environment.

Key responsibilities

• Communicate goals and manage staffing, scheduling, and workload distribution to meet production, quality, and safety targets.
• Monitor productivity through business reports, analyze data, and implement corrective actions.
• Maintain quality and safety standards by training associates on logistics policies and ensuring compliance.
• Identify and resolve associate, customer, or supplier concerns, providing recommendations and corrective actions.
• Supervise, develop, and evaluate associates and leaders, handling hiring, promotions, coaching, and performance feedback.
• Execute QA guidelines, improve efficiency, manage inventory integrity, and oversee hazardous material processing.
• Oversee hardware and software system maintenance, installations, repairs, and component inventory.
• Collaborate with the Information Systems Division and vendors to troubleshoot system applications and support ongoing development.

Required profile

• Strong communication skills, both verbal and written.
• Proven ability to lead teams, manage workloads, and drive results.
• Experience in logistics, quality assurance, or related operational environments.
• Commitment to fostering an inclusive culture and upholding high ethical standards.

Required skills