Area Installation Specialist, Palm City, FL

About the role

The Home Depot is hiring an Area Installation Specialist (AIS) in Palm City, FL. The AIS supports the customer experience throughout the installation life cycle, including technical measures, assessment of pre-existing conditions and product affirmations. The role reports to the District Installation Manager and has no direct reports.

Key responsibilities

• Customer experience (about 25%): keep regular contact with customers, follow up on time, resolve open questions and job changes, manage open services and care tickets, and escalate decisions as needed.
• Job process management (about 60%): assess pre-existing conditions, perform product affirmations and technical measures, run Job Site Inspections (JSIs) after installation starts, check service provider badges, verify work meets construction standards, document scope changes and close open services on time.
• Operations (about 15%): help manage customer inquiries, resolve jobs on hold, initiate scope-change requests and use reporting systems to keep the install accurate.

Required profile

• Age 18 or older and legally permitted to work in the United States.
• Preferred: construction/home improvement experience and experience managing residential home improvement install projects.
• Preferred: bachelor's degree or equivalent; 5 years of work experience preferred.
• Typical overnight travel under 10% of the time; intermittent periods of continuous physical exertion such as walking, standing, stooping, climbing and lifting material or equipment.

Required skills

• Communication, collaboration and customer focus
• Time management, organization and problem-solving
• Negotiation and business acumen
• Multi-tasking and collaborative leadership