Analyst, Customer Service (US Payroll/Tax)

About the role

Baxter is looking for an Analyst, Customer Service (US Payroll/Tax) to maintain accuracy and quality in its payroll tax function. The role handles exact tax setup, withholding, reporting, reconciliation and regulatory compliance across federal, state and local levels, and supports multi-state payroll rules and timely payroll tax filings and payments.

Key responsibilities

• Answer payroll tax inquiries for employees by phone, chat, email and/or ticket.
• Support employees working in multiple US states and local jurisdictions, including Puerto Rico.
• Set up and maintain employee tax profiles, including federal, state, local, county, city, school district and other withholding requirements.
• Review payroll data so that withholdings, taxable wages, deductions and employer tax liabilities are accurate before final payroll processing.
• Prepare, review and submit payroll tax payments, returns and filings monthly, quarterly and annually.
• Reconcile payroll tax reports, wage records, general ledger data and third-party tax provider reports.
• Research and resolve payroll tax notices, agency inquiries, discrepancies and employee questions under the mentorship of senior team members.
• Maintain payroll tax records, documentation, filing confirmations and audit support materials.
• Track changes in federal, state and local payroll tax regulations and update procedures and reference documents.
• Partner with Payroll, HR, Finance, Accounting and external tax vendors, and assist with year-end activities such as W-2 review and jurisdictional reporting.

Required profile

• Bachelor's degree in accounting, business, finance, human resources or a related field preferred.
• 2 years of background in payroll, tax, accounting, finance, HR operations and customer support.
• Basic understanding of US tax (federal, state and local), Social Security and Medicare, and payroll concepts, deductions or compliance processes.
• Strong attention to detail and ability to examine data accurately.
• Ability to handle confidential employee and payroll information with discretion.
• Clear written and verbal communication and ability to meet recurring deadlines.

Required skills

• Proficiency with Microsoft Excel, Outlook and standard office applications.
• Preferred: experience with payroll HRIS or tax filing systems, interest in payroll certifications, and experience researching tax rules and compliance procedures.