AI Deployment Specialist – Beneficial Deployments

About the role

Anthropic is looking for an AI Deployment Specialist to guide customers from contract signing to live, governed, and adopted deployments of Claude for Enterprise, Claude Code, and API products. You will be the technical hands that connect Claude to a customer’s identity provider, provision users, and ensure security policies are met, turning contracts into operational AI solutions.

Key responsibilities

• Own the complete activation journey from contract signature to production deployment, coordinating cross‑functional resources.
• Deploy Claude inside customer environments, configuring and troubleshooting SSO (SAML), SCIM, JIT provisioning, and MCP connectors across Okta, Entra ID, Ping, and Google Workspace.
• Act as a trusted advisor to CISOs and CTOs on governance, enterprise topology, access models, and OAuth integration.
• Enable and govern MCP connectors, ensuring Skills, Projects, and other capabilities are configured for day‑one use.
• Design and scale activation frameworks, creating templated playbooks that balance standardization with customization.
• Package successful playbooks into repeatable, self‑serve programs such as deployment checklists and onboarding cohorts.
• Develop change‑management strategies, rollout plans, and Train‑the‑Trainer programs to build internal AI champions.
• Define and track success metrics (activation rate, time‑to‑value, satisfaction) and continuously optimize the process.
• Channel customer insights back to Product, Support, and Security teams to remove recurring deployment blockers.

Required profile

• 5+ years in customer‑facing technical roles (implementation management, technical account management, solutions consulting, etc.) with multiple concurrent enterprise deployments.
• Experience serving nonprofits or mission‑driven organizations.
• Hands‑on ownership of enterprise identity integration (SAML, OIDC, SCIM v2, JIT) across at least two major providers.
• Advisory experience with CISOs, CTOs, or IT leadership on SaaS/AI platform governance.
• Working knowledge of security and compliance frameworks (SOC 2, ISO 27001, HIPAA, GDPR).
• Proven ability to design, ship, and measure programs that serve many customers at scale.
• Fluency with AI in personal workflow, including prototyping and content generation with LLMs.
• Organizational change and enablement experience, including rollout strategies and champion development.
• Comfort building structure in ambiguous, new‑role environments.
• Data‑driven, metrics‑oriented mindset with experience tracking success metrics.

Required skills

• SAML
• OIDC
• SCIM v2
• JIT provisioning
• Okta
• Entra ID
• Ping
• Google Workspace
• OAuth
• SOC 2
• ISO 27001
• HIPAA
• GDPR