AI Customer Enablement Lead

About the role

Console is seeking an AI Customer Enablement Lead to shape how enterprise customers adopt and extract value from its AI‑driven automation platform. This founding position will design and own the end‑to‑end enablement function, from onboarding to advanced training, for high‑growth customers such as Databricks, Figma, and Cursor.

Key responsibilities

• Define and execute the enterprise enablement strategy and roadmap.
• Architect the full enablement stack—including content, tools, delivery methods, and metrics.
• Create onboarding guides, video tutorials, courses, and help‑center resources that accelerate AI agent adoption.
• Design scalable learning experiences across different customer personas and stages of the journey.
• Collaborate with Forward Deployed Engineering, Product, Sales, and Engineering to translate complex capabilities into clear learning assets.
• Implement feedback loops and measurement systems to continuously improve content effectiveness.

Required profile

• 6+ years of experience in customer enablement, education, or related functions, preferably in B2B SaaS or enterprise technology.
• Proven track record of building enablement programs from the ground up (onboarding resources, academies, training content, self‑serve learning).
• Strong instructional design instincts and ability to view content as modular building blocks.
• Experience partnering with cross‑functional product and engineering teams.

Required skills

What we offer

• Opportunity to shape a core function in a fast‑growing AI startup.
• Collaborative environment with a focus on speed and craftsmanship.
• Competitive compensation and equity in a venture‑backed company.