Admissions Manager (Online Programs)

About the role

ACU, affiliated with the fellowship of the Church of Christ, is hiring an Admissions Manager for its Online programs. The position reports directly to the Director of Enrollment and is responsible for supervising and leading the student admissions teams. It is a remote position and requires the employee to be a professing Christian willing to support the Christian mission of ACU.

Key responsibilities

• Supervise and lead the admissions teams for the Online programs.
• Execute policies and procedures in line with current regulatory requirements to maximize student enrollment.
• Provide ongoing training, feedback and performance reviews to the admission team.
• Deliver accurate new student forecasts, group sizes and new student retention strategies.
• Oversee daily student enrollment activities of the advisors they supervise.
• Manage subordinates: plan, assign and direct work, appraise performance, reward and discipline employees, and resolve student and staff concerns.
• Verify that students maintain regular contact for admission documents and audit admission packets.
• Maintain relationships with Program Directors of the various colleges and meet deadlines.
• Support daily enrollment advisor and student activities and assist colleagues with additional duties.

Required profile

• Bachelor's degree from a regionally accredited institution; advanced degree desirable.
• At least 1-2 years in an enrollment function role; 1-2 years of previous admissions experience preferred.
• Customer service or advising experience in an educational environment with one-on-one interaction is highly preferred.
• Ability to work independently, manage multiple tasks and work in a team; self-motivated and able to train and develop subordinates.
• Willingness to work in an office setting for long periods (6-8 hours), use a telephone or headset, and handle occasional overnight travel and evening or weekend hours.

Required skills

• High working knowledge of internal databases and CRM systems, including Google systems and Microsoft Office products.
• Strong analytical, critical thinking and communication skills.
• Training modules required: New Manager Training, Technology Tools Training (including CRM system), and others as development needs dictate.