Account Manager

About the role

We are seeking an Account Manager to join our Automotive Electronic Products (AEP) team in Logansport, Indiana. Reporting to the Program Manager, the role serves as the primary point of contact for assigned customer accounts, supporting manufacturing, quotation and new‑project (NPI) processes to keep contract manufacturing operations running smoothly. This entry‑to‑mid level position is ideal for candidates with hands‑on manufacturing or electronics production experience looking to grow into broader customer‑ and program‑facing responsibilities.

Key responsibilities

• Serve as day‑to‑day contact for assigned customer accounts, building strong relationships and ensuring satisfaction.
• Support quotation/RFQ processes from data gathering to proposal preparation and monitor quote status.
• Provide NPI support by tracking milestones, coordinating with manufacturing, engineering and supply‑chain teams.
• Enter customer forecasts into the business system to aid capacity, backlog and inventory planning.
• Communicate order status, shipment timing, tracking and advance shipment notifications.
• Assist phase‑in/phase‑out planning for ECRs or product changes, managing excess and obsolete inventory.
• Partner with manufacturing operations to understand production status, capacity constraints and delivery timing.
• Escalate customer or program risks to the Program Management team for timely resolution.

Required profile

• Associate’s or Bachelor’s degree in Business, Supply Chain, Engineering or related field, or equivalent experience.
• 1‑3 years experience in customer service, account management or manufacturing support, preferably in contract or electronics manufacturing.
• Working knowledge of manufacturing processes, production scheduling or supply‑chain concepts.
• Strong written and verbal communication skills and ability to interface confidently with customers and cross‑functional teams.
• Detail‑oriented with strong organizational and documentation abilities.
• Analytical mindset with ability to work with data such as forecasts, quotes and pricing.
• Ability to thrive in a fast‑paced manufacturing environment and adapt to shifting priorities.

Required skills

• Microsoft Excel
• ERP system experience (e.g., IFS)

What we offer

• Medical, dental, vision and prescription drug insurance
• Life insurance, short‑ and long‑term disability
• 401(k) plan with matching contributions
• Generous PTO policy and company‑paid holidays