Account Manager – Enterprise Revenue Retention

About the role

Starbridge is looking for an Account Manager to own renewal, expansion, and upsell activities for its enterprise customers. You will act as a strategic partner, helping clients maximize value from the platform while driving net revenue retention.

Key responsibilities

• Drive renewals, expansions, and upsells across the customer base, using net revenue retention as the primary KPI.
• Build and maintain executive relationships at the C‑suite level, serving as the day‑to‑day strategic partner.
• Conduct quarterly business reviews to align customer objectives with product capabilities and roadmap.
• Collaborate with Customer Success Managers to ensure seamless experiences and identify growth opportunities.
• Ensure customers’ go‑to‑market strategies are supported by Starbridge’s evolving AI‑powered platform.

Required profile

• 2‑3 years of proven success in customer success or account management, consistently exceeding NRR targets.
• Experience in B2B SaaS, with a track record of managing renewals and upsells.
• Strong executive presence and confidence presenting to senior leaders.
• Interest in AI’s impact on go‑to‑market strategies.
• Comfort operating in ambiguous environments and building processes from scratch.
• Bonus: experience selling to government, education, or public‑sector organizations.

Required skills

What we offer

• Opportunity to shape the customer success and revenue operations playbook at a fast‑growing startup.
• Direct impact on company growth in a $1.5 T market.
• Exposure to AI‑driven go‑to‑market innovation.