Account Manager – Client Success

About the role

Appcast, the global leader in programmatic recruitment advertising and part of the StepStone Group, is seeking an Account Manager in Denver. The role focuses on maintaining and growing client relationships, managing advertising spend, and guiding customers through Appcast’s software and managed‑service offerings.

Key responsibilities

• Build and maintain strong, meaningful relationships with clients as their main point of contact, advocate, and partner.
• Own a portfolio of client accounts, understand each client’s desired outcomes, and work with internal partners to drive KPI achievement.
• Track and manage client advertising spend on a daily, weekly, and monthly basis, proactively identifying budget issues and proposing solutions.
• Provide media and marketing research, develop multi‑channel campaigns, and make strategic recommendations to exceed client goals.
• Perform complex data analysis, derive insights, and present regular reports, including weekly status updates and quarterly business reviews.
• Partner cross‑functionally with product and development teams to resolve technical issues and deepen product knowledge.
• Collaborate with strategy and sales teams to build business cases for expanding client product mixes.
• Educate clients on platform features, product enhancements, and technical issues, ensuring they can successfully manage campaigns.
• Lead quarterly business reviews, handling data collection, interpretation, storytelling, and presentation.

Required profile

• Professional experience solving problems on behalf of clients, preferably in a technical environment.
• Collaborative, solution‑oriented mindset with strong cross‑team communication skills.
• Excellent written and verbal communication, comfortable using Slack, Jira, and Microsoft Teams.
• Experience creating analytical presentations with storytelling focus.
• Strong organizational, prioritization, and follow‑up abilities.
• Bachelor’s degree or equivalent experience.
• 3+ years of experience in account management, customer success, or related roles; software industry experience is a plus.

Required skills

• Slack
• Jira
• Microsoft Teams