Virtual Customer Service Representative

About the role

Teleperformance is hiring Virtual Customer Service Representatives to provide remote client support across its operations network. The position is open to all qualified applicants, including U.S. military‑affiliated job seekers. Representatives handle inbound calls, manage inquiries, protect sensitive personal account information and de‑escalate customer concerns.

Key responsibilities

• Field customer inquiries, delivering accurate answers, technical guidance and first‑contact resolution.
• Maintain strict confidentiality when accessing and handling sensitive customer records.
• De‑escalate challenging situations using professional active listening.
• Log detailed records of interactions, support tickets and feedback into CRM systems.
• Support upselling opportunities and process issue escalations per company protocol.

Required profile

• High School Diploma or GED.
• At least 6 months of customer service or retail support experience.
• Typing speed of 25 + words per minute.
• Quiet home workspace with a hardwired internet connection (minimum 15 Mbps download / 10 Mbps upload).
• Ability to work independently in a remote environment.

Required skills

• Typing speed of 25 + WPM.
• Proficiency with Windows operating system and standard desktop tools.
• Hardwired internet connection meeting 15 Mbps download and 10 Mbps upload requirements.
• Experience using CRM systems to record customer interactions.