Virtual Assistant – Inbound Calls & Data Entry

About the role

We are an insurance agency based in Texas seeking a dedicated Virtual Assistant to handle inbound phone calls and perform data entry related to insurance quoting. This full‑time, work‑from‑home position supports our family‑oriented team and helps keep operations running smoothly during busy periods.

Key responsibilities

• Answer inbound customer calls professionally and provide accurate information.
• Enter and update insurance quoting data into the company’s system.
• Maintain call logs and documentation in accordance with agency standards.
• Assist with basic administrative tasks as needed to support the sales and underwriting teams.

Required profile

• Fluent in English with strong verbal communication skills.
• Bilingual Spanish speaker, preferably from Central America.
• Reliable home office setup with a functional computer and stable internet connection.
• Prior experience in a call‑center or customer‑service environment is a plus.

Required skills

• Phone etiquette and active listening.
• Data‑entry accuracy and attention to detail.

What we offer

• Paid vacation time.
• Opportunities for salary raises based on performance.
• Additional employee benefits in a relaxed, supportive work environment.