Title Assistant (Glendale, CA)

About the role

The Title Assistant supports the Title Officer in managing title files from opening through closing. This role requires strong customer service skills and meticulous attention to detail to ensure accurate and timely processing of title documents.

Key responsibilities

• Respond to internal and external customer inquiries promptly.
• Enter customer information accurately into the CORE system.
• Own and resolve issues that arise within the title file.
• Process supplements according to department guidelines.
• Verify abstracted documents for accuracy.
• Follow escrow instructions for recording, abstracting, and lender requirements.
• Confirm receipt of all funds needed to close the file.
• Open and distribute mail, abstracting necessary documents.
• Close out title files in CORE after final confirmation.
• Communicate confirmations to customers via fax or email.
• Maintain professional relationships with internal and external stakeholders.

Required profile

• High School Diploma, GED, or equivalent work experience.
• Minimum 3 years of customer service experience in the title industry, or at least 1 year on a title unit.
• Proficient with Microsoft Excel and Word.
• Excellent verbal and written communication skills.
• Strong organizational abilities and attention to detail.
• Ability to meet deadlines and follow departmental procedures.

Required skills

• Microsoft Excel
• Microsoft Word
• Operation of office equipment (copier, fax machine, printer)
• CORE system usage