Telecommunicator Trainee - Illinois State Police

About the role

The Illinois State Police Division of Statewide 9-1-1 is seeking a Telecommunicator Trainee in the Chicago area. The trainee joins a six- to twelve-month training program that develops core skills in State Police telecommunications, covering communication protocols, FCC regulations, radio and teletype operations and ISP computer systems through classroom instruction, demonstrations and on-the-job training. The position is salaried, full time, with seven openings.

Key responsibilities

• Participate in an agency-sponsored training program under direct supervision, learning telecommunication procedures and the use of two-way radios, teletype devices and computer equipment.
• Receive orientation to the duties of the telecommunicator and to ISP communications procedures, FCC rules and the ISP computer system.
• Attend classes, observe demonstrations, take notes and study course material.
• Update operational manuals and maintain files.
• Enter operational data and attend meetings, workshops and other learning activities.

Required profile

• High school diploma, State of Illinois High School Diploma or equivalent.
• Ability to pass a background check and drug screening, and to obtain a LEADS operator certificate.
• Clear speaking voice and ability to work assigned shifts, weekends and holidays.
• Pre-employment skills exam and auditory memory assessment.

Required skills

• Typing accuracy of at least 20 WPM.
• Preferred: 6 months of keyboarding or computer typing experience, 6 months with basic computer systems, 3 months with telephone or two-way radio information handling, 3 months of filing or document organization, 3 months of full-time or part-time work, and 3 written documents prepared during school or training.

What we offer

• Health, life, vision and dental insurance, pension plan, deferred compensation and other pre-tax programs.
• 12 weeks paid maternity/paternity leave, 12 paid sick days, 10-25 paid vacation days and 13-14 paid state holidays.
• Starting salary of $4,747 per month, range $4,747-$6,446.

Applications must be submitted electronically through the State of Illinois online application portal; paper applications are not accepted. The position is a union position.