Technical Writer

About the role

We are looking for a Technical Writer to create clear, accurate documentation for ALSO’s e‑bike hardware and software. You will collaborate with engineering, support, testing, marketing, and product teams to produce owners’ guides, service manuals, and accessory guides for both internal and external audiences.

Key responsibilities

• Develop technical content that explains product assembly, usage, and service procedures.
• Create scalable documentation that can be translated into multiple languages.
• Partner with technical illustrators to integrate renderings and videos into publications.
• Manage the full content lifecycle: planning, research, writing, editing, illustration embedding, publishing, and revision control.
• Deliver documentation in print, PDF, web‑based, and mobile formats and integrate with internal platforms.
• Keep all materials up‑to‑date with new product releases and feature changes.
• Collaborate with the Tech Publications team to improve processes, quality, and usability.

Required profile

• 2‑4 years of technical writing experience in a hardware‑and‑software product environment.
• Hands‑on experience documenting hardware assembly or installation, including specifications such as torque values.
• Proven ability to learn complex technical products quickly from subject‑matter experts.
• Exceptional written English with a focus on accuracy, conciseness, and logical flow.

Required skills

• XML authoring
• HTML authoring
• Madcap Flare (or similar authoring tools)
• oXygen XML editor