Supervisor, HR Support Center

About the role

The Supervisor, HR Support Center is the company's subject matter expert for HRIS support, troubleshooting, training and end-user experience. The role works with Field Operations, HR, Payroll, IT, Finance and business leaders to resolve complex issues, improve processes and increase system use. It leads a global HR support team based in the United States and India, ensuring consistent service delivery, data integrity and support for strategic HR initiatives.

Key responsibilities

• Serve as the primary global HRIS functional expert and escalation point for complex system issues.
• Troubleshoot employee data and workflow issues in the HR system, partnering with Field Operations, HR, Payroll, IT, Finance and external vendors.
• Develop and deliver HRIS training, user guides, job aids and process documentation.
• Lead HRIS user adoption and improve system utilization and employee experience.
• Maintain HR data integrity through audits, validation and continuous monitoring.
• Support implementation, testing, upgrades, releases and enhancements of HR technology platforms.
• Analyze HR processes and recommend improvements to efficiency, compliance, reporting accuracy and service delivery.
• Develop, monitor and report service metrics, case volumes, trends and performance indicators.
• Manage and develop the global HR support team (US and India), providing leadership, coaching, performance management and career development.
• Set service standards and handle tier 1 employee relations, performance management, organizational changes, policy interpretation and HR generalist activities.
• Partner with HR Business Partners and business leaders, ensure compliance with employment laws, data privacy and internal controls, and lead cross-functional HR transformation projects.

Required profile

• Bachelor's degree in HR, Business, Information Systems or a related field preferred.
• Minimum 7-10 years of progressive human resources experience.
• Minimum 3-5 years supporting and administering Workday; minimum 2 years of people leadership experience preferred.
• Preferred: experience managing global HR operations, partnering with Field Operations, IT, Payroll, Finance and vendors, and working with global teams; travel to India at least once every two years.
• Professional certifications such as SHRM-CP, SHRM-SCP, PHR, SPHR or lean six sigma, CPIP, Prosci preferred.

Required skills

• Advanced proficiency with HR technology platforms, especially Workday.
• Advanced HRIS functional expertise and strong analytical and problem-solving skills.
• Ability to lead geographically dispersed teams across time zones and manage multiple priorities in a fast-paced environment.