Shift Leader - Port Chester, NY

About the role

Taco Bell, a Mexican-inspired quick service restaurant brand owned by Yum! Brands, Inc., is hiring a Shift Leader in Port Chester, NY. Reporting to the Restaurant General Manager, the Shift Leader helps manage shifts in the restaurant while following company policies to ensure customer satisfaction and profit maximization. The role involves hands-on work training employees, responding to customer service needs and modelling appropriate behaviour.

Key responsibilities

• Maintain fast, accurate service, positive guest relations and consistent product quality
• Ensure a safe working environment by role modelling and requiring safe work behaviours
• Motivate and train staff
• Keep equipment, facilities and grounds in line with company standards through a preventative maintenance program
• Ensure food quality and 100% customer satisfaction
• Carry out corporate and local marketing plans on time
• Support recognition and motivation efforts and give regular feedback to the team and the Restaurant General Manager

Required profile

• At least 18 years of age
• Supervisory experience in the quick service restaurant industry or retail environment
• Strong attendance and punctuality
• Team player committed to customer satisfaction

Required skills

• Basic business math skills
• Good oral and written communication skills
• Basic personal computer literacy
• Enthusiasm and willingness to learn