Assistant General Manager - Port Chester, NY

About the role

Taco Bell, a Mexican-inspired quick service restaurant brand owned by Yum! Brands, Inc., is hiring an Assistant General Manager for its Port Chester, NY location. Reporting to the Restaurant General Manager, the AGM partners in managing the restaurant under company policy to ensure customer satisfaction and profit maximization, performing hands-on work to train employees, respond to customer needs and model the right behaviours. The role builds a culture of recognition and drives operational excellence.

Key responsibilities

• Build people capability: recruit and equip operators, build a bench of capable managers and team members, lead performance management and coach staff
• Ensure a consistent customer experience, run corporate and local marketing programs and resolve serious customer issues
• Control day-to-day operations by scheduling labour and ordering food and supplies for a restaurant with average daily transactions of 500-800
• Track and analyse customer complaints, monitor Speed with Service performance and coach management teams to meet targets
• Control profit and loss through cash control, inventory, labour management and financial reporting, and maintain equipment and facilities
• Analyse sales, labour and inventory, coach on corrective action and help develop the unit's annual operating plan

Required profile

• High school minimum, university degree preferred
• 1-3 years of operational management experience in quick service restaurants or retail, including P&L responsibility
• Proven track record of selecting, coaching and developing managers
• Passion for quality food, service, cleanliness and speed

Required skills

• Basic business math and accounting to manage P&L
• Strong analytical and decision-making skills
• Good oral and written communication and conflict resolution
• Basic personal computer literacy