Service & Support Specialist I

About the role

The Service & Support Specialist I is the first point of contact for customers, sales representatives, and internal partners. You will deliver exceptional service across phone, email, and chat, handling inquiries, processing orders, and providing product and account support.

Key responsibilities

• Provide timely, accurate, and professional support through multiple communication channels.
• Resolve customer inquiries using a first‑contact resolution approach whenever possible.
• Process orders and maintain accurate customer information in ERP and customer management systems.
• Assist with product information, pricing, promotions, account updates, and order status.
• Meet established productivity, quality, and customer experience goals.
• Collaborate with cross‑functional teams to identify solutions and ensure customer needs are met.
• Maintain up‑to‑date knowledge of products, services, policies, and procedures.

Required profile

• High school diploma or equivalent.
• Minimum of 2 years of customer service experience; call‑center experience preferred.
• Strong verbal and written communication skills with active listening abilities.
• Excellent problem‑solving, organizational, and multitasking abilities.
• Ability to thrive in a fast‑paced, customer‑focused environment.

Required skills

• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Experience with Salesforce and/or ERP order management systems.