Sales & Client Intake Specialist

About the role

We are seeking a motivated Sales & Client Intake Specialist to join a growing U.S.-based family law firm. The role combines strong phone‑based sales abilities with genuine empathy to guide prospective clients through the intake process and convert consultations into new cases.

Key responsibilities

• Handle inbound inquiries and conduct initial client intake.
• Make outbound and cold calls to prospective clients and leads.
• Build rapport and trust with callers, clearly explaining the firm’s services.
• Guide prospects through the consultation scheduling process.
• Follow up consistently with leads to maximize conversion.
• Maintain accurate records of interactions and lead status.
• Deliver a professional, warm, and personalized client experience.

Required profile

• Proven phone‑based sales experience, including cold calling.
• Demonstrated ability to close deals and convert leads into clients.
• Excellent verbal communication and active listening skills.
• High emotional intelligence and genuine empathy.
• Comfortable working in a performance‑driven, sales‑focused environment.

Required skills

• Experience with CRM systems.
• Familiarity with lead management software.
• Knowledge of legal intake software.

What we offer

• 100% remote work.
• Full‑time schedule (40 hours per week).
• Monthly salary of $1,600 USD plus performance bonuses.
• Vacation benefits after one year of service.
• Training, ongoing team support, and professional development.