Sales Associate (Retail)

About the role

Join the loudest store in the mall! As a Sales Associate at Hot Topic, you’ll help create an exciting in‑store experience for music and pop‑culture fans, delivering top‑notch customer service and ensuring fans can get the merch they love.

Key responsibilities

• Provide an amazing shopping experience that encourages repeat visits, using product knowledge and customer‑service skills.
• Maintain visual standards on the sales floor, covering assigned zones and assisting with planogram changes.
• Operate the register, process sales transactions, and promote add‑on sales through BOPIS and curbside pickup.
• Communicate fashion and music trends to management and corporate partners.
• Help keep the stockroom organized and the store tidy, handling merchandise up to 50 lb.
• Collaborate with the team and store leadership to prevent theft and ensure a safe environment.

Required profile

• Previous experience working in a retail environment.
• Passion for music, pop culture, and fandom knowledge.
• At least 16 years of age.
• Strong collaboration and communication abilities.
• Ability to lift and move merchandise weighing up to 50 lb.