Restaurant General Manager - Port Chester, NY

About the role

Taco Bell, a Mexican-inspired quick service restaurant brand owned by Yum! Brands, Inc., is hiring a Restaurant General Manager for its Port Chester, NY location. Reporting to the Area Coach, the GM manages the restaurant within company policy to ensure customer satisfaction and profit maximization, performing hands-on work to train employees, respond to customer needs and model the right behaviours.

Key responsibilities

• Build people capability: recruit and develop managers and team members, lead performance management, coach staff and build a strong bench of capable people.
• Ensure a consistent customer experience: run corporate and local marketing programmes, resolve serious customer issues and track complaints to drive satisfaction targets.
• Control day-to-day operations: schedule labour, order food and supplies, monitor Speed with Service performance and meet health and safety codes.
• Grow brand, sales and profits: manage P&L, cash control, inventory and labour, maintain equipment and facilities, review capital requests and coordinate vendor relationships.
• Develop unit-specific annual operating plans and coach the management team to meet margin and sales growth targets.

Required profile

• High school minimum; university degree preferred.
• 2-4 years of operational management experience in quick service restaurants or retail, including P&L responsibility.
• Track record of selecting, coaching and developing managers, and of driving customer, financial and employee satisfaction.
• Dynamic, energetic, proactive leader who builds strong teams.

Required skills

• Basic business math and accounting to manage P&L.
• Analytical and decision-making skills.
• Strong interpersonal, conflict resolution and communication skills.
• Basic personal computer literacy.