Microsoft 365 Optimization Specialist

About the role

Helpware is looking for a Microsoft 365 Optimization Specialist to support its IT Operations team with an ongoing Microsoft 365 optimization project. The role focuses on improving the use, management and governance of Microsoft 365 services while the internal IT team handles day-to-day infrastructure operations. The project runs for 6+ months, with working hours in the US time zone and conversational English at B2 level or higher required.

Key responsibilities

• Support Microsoft 365 administration, configuration and optimization initiatives.
• Review and improve Microsoft 365 governance, policies and operational processes.
• Manage and optimize SharePoint Online sites, permissions and collaboration structures.
• Support Microsoft Teams administration and configuration.
• Develop and optimize workflows using Power Platform, especially Power Automate.
• Support the implementation, configuration and adoption of Microsoft Copilot and Copilot Studio.
• Improve access management, security settings and environment configurations.
• Identify opportunities to automate repetitive tasks and improve efficiency.
• Collaborate with the IT Operations team to assess processes and implement improvements.
• Document configurations, workflows, governance standards and optimization recommendations.

Required profile

• Hands-on experience with Microsoft 365 administration and optimization.
• Experience reviewing existing environments and finding improvement opportunities.
• Strong analytical and problem-solving skills.
• Ability to document technical processes and communicate recommendations clearly.
• Availability to work in the US time zone.

Required skills

• SharePoint Online and Microsoft Teams administration.
• Power Platform, particularly Power Automate.
• Familiarity with Microsoft Copilot and Copilot Studio.
• Understanding of M365 security, access management, permissions and governance.
• Nice to have: Microsoft Entra ID, DLP policies, Microsoft 365 governance frameworks, and relevant Microsoft certifications.