Microsoft 365 Collaboration Operations Engineer

About the role

Infosys is seeking a Microsoft 365 Collaboration Operations Engineer to join its Financial Services unit. The role focuses on supporting Teams, SharePoint, OneDrive, Exchange and Office 365 environments for clients across the United States.

Key responsibilities

• Collaborate with internal and client teams to resolve complex incidents, conduct root‑cause analyses and document preventive recommendations.
• Participate in IT infrastructure assessments, prepare actionable reports and support due‑diligence activities.
• Design scalable, cost‑effective infrastructure solutions and develop technical documentation for deployments.
• Coordinate release schedules, execute deployments, perform post‑deployment testing and manage version control.
• Maintain maintenance schedules, emergency fixes and technology upgrades while ensuring uninterrupted service.
• Analyze performance data, support capacity planning and conduct security checks, recovery drills and compliance audits.
• Identify automation opportunities, propose process enhancements and act as liaison with onsite, offshore and vendor teams.

Required profile

• Collaborative spirit with excellent communication skills.
• Ability to handle complex incidents and implement effective resolutions.
• Bachelor’s degree or equivalent, or three years of progressive experience in the specialty.

Required skills

• Teams, SharePoint, OneDrive, Exchange, Office 365
• L3 Production Support
• Incident & Problem Management
• Root Cause Analysis (RCA)
• Service Monitoring & Platform Health
• ServiceNow / Ticket Management
• Microsoft 365 Administration & Troubleshooting
• Production Deployments & Change Support
• Operational Reporting & Documentation
• Stakeholder Communication

What we offer

• Medical, Dental, Vision and Life Insurance
• Long‑term and Short‑term Disability coverage
• Health and Dependent Care Reimbursement Accounts
• Accident, Critical Illness, Hospital Indemnity and Legal Insurance
• 401(k) plan with contributions based on salary level
• Paid holidays plus Paid Time Off