Junior Communications Assistant

A propos du poste

Are you a proactive professional with a passion for interpersonal connection and seamless communication? FF Inc. is looking for a dedicated Communications Assistant to serve as a vital link between our company, our valued clients, and our strategic partners in the heart of New York.

Missions principales

• Act as the primary point of contact, managing inquiries via telephone, email, and in-person interactions.
• Provide accurate and timely information regarding company products, services, schedules, and internal policies.
• Resolve client concerns efficiently or escalate complex issues to the appropriate departments.
• Coordinate seamless communication flows between internal teams and external stakeholders to ensure rapid follow-ups.
• Maintain meticulous documentation of all client communications, requests, and feedback.
• Support administrative logistics, including appointment scheduling, confirmations, and client reminders.
• Assist in the creation of client-facing materials such as updates, notices, and FAQ documents.
• Organize and update contact lists, communication logs, and client databases.

Profil recherché

• Exceptional verbal and written communication skills with a high level of professionalism.
• A customer-centric mindset with a friendly, helpful, and positive attitude.
• Proven ability to remain calm, organized, and efficient in a fast-paced, dynamic environment.
• Strong attention to detail and excellent organizational capabilities.
• Reliable, punctual, and ready to thrive in a professional corporate setting.

Competences requises

• Proficiency in office software and digital data entry.
• Strong interpersonal and problem-solving skills.
• Effective multitasking and time management.
• Customer Relationship Management (CRM) awareness.

Ce que nous offrons

• Competitive salary with performance-based bonus potential.
• Comprehensive training program to ensure your professional autonomy and success.