IT Manager - AV Collaboration Engineer

About the role

Kraft Heinz is hiring a full-time IT Manager, AV Collaboration Engineer in Chicago, Illinois. The role manages room configurations, device provisioning, conferencing policies, platform integrations and technical standards, and leads the design, implementation and support of AV and collaboration solutions across corporate, manufacturing and geographically distributed locations.

Key responsibilities

• Manage room configurations, device provisioning, conferencing policies, platform integrations and technical standards.
• Develop repeatable engineering patterns and automation that improve deployment consistency, reliability, monitoring and supportability.
• Evaluate emerging collaboration technologies, lead proofs of concept and pilot programs, and recommend enterprise adoption.
• Design and implement AV solutions for conference rooms, training rooms, executive spaces, digital signage and manufacturing environments.
• Establish lifecycle standards and roadmaps for AV hardware, software, firmware and room technologies.
• Provide Tier 3 engineering support for complex AV and collaboration incidents, and guide managed service and support partners in troubleshooting audio, video, networking, device and conferencing issues.
• Develop technical designs, solution options, project estimates and pitch decks for collaboration and AV initiatives.
• Coordinate with Facilities, Construction, Network, Security, Infrastructure and vendor teams, and develop business cases and funding requests for future initiatives.
• Provide technical direction to AV integrators, hardware manufacturers, managed service providers and other partners, and coordinate equipment procurement, maintenance, licensing, warranties and support.
• Create and maintain architecture diagrams, technical standards, engineering procedures, support documentation and knowledge articles, and develop technical and end-user guidance.

Required profile

• Bachelor's degree in Information Systems, Engineering, Computer Science or a related field, or equivalent relevant experience.
• Experience troubleshooting complex AV issues across endpoints, networks, platforms and integrated systems.
• Experience developing technical standards, designs, documentation and lifecycle plans for enterprise technology environments.
• Experience working with AV integrators, technology vendors, managed service providers and cross-functional infrastructure teams.
• Experience supporting AV environments across corporate, manufacturing and geographically distributed locations.

Required skills

• Working knowledge of enterprise networking concepts relevant to AV and unified communications, including TCP/IP, VLANs, QoS, multicast and AV-over-IP.
• Microsoft Teams or Microsoft 365 certification relevant to collaboration technologies.
• CTS (Certified Technology Specialist) or related AV industry certification.
• Certifications such as Crestron, Logitech, Biamp, QSC, Cisco, Poly or other relevant manufacturer certifications.
• Experience with Microsoft Teams Phone, Direct Routing, SIP, digital signage, enterprise monitoring and automation platforms.
• Experience with ServiceNow or similar IT service-management platforms.