House Attendant

About the role

As a House Attendant you will keep the hotel’s public spaces and guest rooms spotless while delivering exceptional, personalized service. You will act as an ambassador for the property, creating memorable experiences that encourage guests to return.

Key responsibilities

• Maintain cleanliness of lobby, hallways, public areas, sidewalks, awnings, signage, entrances, and alleys.
• Set up and clean meeting rooms according to function sheets.
• Perform deep‑cleaning tasks such as shampooing rooms and public spaces.
• Manage complimentary lobby services, including morning coffee and nightly concierge events.
• Deliver housekeeping items (hair dryers, irons, etc.) to guest rooms upon request.
• Receive assignments, keys, pagers, and special guest requests at the start of each shift.
• Monitor and replenish cleaning supplies and tools.
• Respond promptly and courteously to guest requests.
• Document and return lost items to the Housekeeping Department.
• Assist with additional duties outside the core role as needed.

Required profile

• High School Diploma preferred.
• At least 1 year of experience in customer service or a similar role.
• Previous housekeeping experience is a plus.
• Strong passion for customer service and good verbal communication skills.

Required skills