Growth Strategist – Strategic Customer Success

About the role

We are expanding our Growth Strategy (Customer Success) team at Clay to help customers unlock the full potential of our platform. The role serves as a trusted advisor to our largest and most complex enterprise customers, driving real business outcomes and shaping how leading companies use Clay as a growth engine.

Key responsibilities

• Own a portfolio of Clay's largest and most strategic accounts, building deep relationships and firsthand knowledge of the customer base.
• Drive expansion pipeline across accounts, discovering new growth pathways and deepening existing use cases.
• Build multi‑year account strategies, navigate complex org structures, and influence product roadmap by partnering with Sales, Product, Engineering, and Marketing.
• Own forecasting, KPI tracking, and executive reporting on expansion, retention, and account health.
• Contribute to evolving playbooks and operating model for engaging, retaining, and growing top accounts.

Required profile

• 6+ years in customer‑facing roles (CSM, Account Manager) at a B2B SaaS company, managing large or executive‑level accounts.
• Proven track record of driving revenue growth, expansion, and retention within enterprise or strategic accounts.
• Experience influencing C‑level stakeholders both externally and internally.
• Strong relationship‑building and communication skills with senior stakeholder gravitas.
• Systems‑thinking mindset to identify bottlenecks, build scalable processes, and drive continuous improvement.
• Technical aptitude and curiosity to connect product capabilities to business outcomes.