General Manager

About the role

California Closets, founded in 1978, designs custom storage solutions such as walk-in closets, pantries and home offices. Its General Manager oversees operations, team leadership and people development at a corporate-owned location, focusing on operational efficiency, profitability and company standards. The role is full-time, with a base salary of $155K-$165K and a bonus based on year-over-year growth.

Key responsibilities

• Financial oversight: meet annual financial targets, evaluate P&L and balance sheet health, run monthly trend and variance analysis, plan capital expenditures, and collect accounts receivable.
• Team leadership: recruit and develop talent, set job descriptions and compensation plans, coach using SMART goals, conduct annual performance reviews, and foster a culture aligned with the company's Credo and values.
• Operational excellence: improve efficiency, align goals for lead generation, sales, revenue, EBITDA and market share, champion the Facilitative Sales process, lead the warehouse and install teams, partner with manufacturing and purchasing, and develop local marketing campaigns and showroom strategies.
• Customer experience: lead a local team to meet Net Promoter Score expectations, resolve customer concerns quickly, and ensure accurate records of PO, A/R, A/P and inventory.
• Safety and compliance: perform regular safety audits, ensure OSHA compliance, and follow company policies and employment laws.

Required profile

• Bachelor's degree in business management or a related field preferred; MBA a plus.
• 10+ years of professional experience, including 5+ years as a GM or Operations Manager.
• Experience in residential selling and independent business unit operations.
• Well-developed business and financial acumen, and a proven track record of developing people and teams.

Required skills

• Tech-savvy with experience in CAD, Epicor/Kinetic, Salesforce, Microsoft Office and Power BI.
• Strong communication, leadership and problem-solving skills.