Field Service Technician - 2nd Shift, Chicago

About the role

GLORY is hiring a Field Service Technician for its 2nd shift in Chicago, Illinois. You will directly manage customer service and care for clients and independently troubleshoot and repair high-speed cash-handling equipment. The role involves regular local travel to customer sites in Chicago and nearby areas, and candidates should live within about 45 miles of Chicago or be willing to relocate.

Key responsibilities

• Ensure overall customer satisfaction and keep customers informed of progress during maintenance or downtime.
• Diagnose system problems and make repairs, and track and manage parts and tools.
• Complete machine installations, engineering change notices and hardware/software upgrades.
• Follow safety guidelines, complete environmental health and safety training and report job-site accidents.

Required profile

• Currently enrolled in or completed studies in electromechanics, electrical engineering or equivalent work experience.
• Certificates in mechanics, electronics, automation or data processing preferred.
• 3-5 years of technical field service repair experience preferred (e.g. aviation, medical equipment, vending machines, military repair).
• Valid driver's license; a company van is provided and you must be able to drive to customer sites during working hours.
• Able to lift up to 50 pounds, sit or stand for long periods, and work weekends and holidays on a rotational basis, including occasional on-call duty.

Required skills

• Electrical schematics, logic diagrams and mechanical drawings.
• AC/DC power distribution and digital/analog circuitry.
• Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters, ATMs or copiers preferred.
• PC knowledge is helpful but not required; the role is not for IT or help desk staff.

What we offer

• Pay of $20-$27 per hour, with a 10% shift differential for 2nd shift; actual pay depends on factors such as experience and location.
• 401(k) plan with company nonelective contribution and employer match.
• Paid parental leave, dental, vision, life insurance, FSA and dependent care.
• Vacation and sick days, paid holidays, annual bonus and career advancement opportunities.