Email Support Representative

About the role

We are seeking motivated individuals to join our team as Email Support Representatives. In this fully remote position, you will handle customer inquiries via email, accessing account information to provide accurate and helpful responses.

Key responsibilities

• Respond to customer support emails within established response time targets.
• Access customer accounts to investigate and resolve reported issues.
• Draft clear, professional, and empathetic email replies.
• Escalate unresolved issues to senior support staff with detailed notes.
• Track all email interactions in the customer support management system.
• Meet daily email volume and customer satisfaction targets.

Required profile

• High school diploma or GED.
• Excellent written communication skills.
• Strong attention to detail when reviewing customer account information.
• Ability to pass a pre‑employment background check.
• U.S. residency with reliable internet and a dedicated home workspace.

Required skills

What we offer

• Full training from day one – no prior experience required.
• Competitive salary range of $35,000‑$44,000 per year.
• 100% remote work flexibility.
• Opportunities for growth within a supportive team environment.