Director of Housekeeping - Marriott Long Island

About the role

Marriott Long Island, a 619-room full-service unionized hotel managed by Blue Sky Hospitality Solutions, is seeking an experienced, hands-on Director of Housekeeping to lead all housekeeping operations. The position reports to the General Manager / Director of Operations, is full-time and on-site in Uniondale, NY. It requires strong knowledge of union labor environments, workforce planning, productivity management, Marriott brand standards and guest satisfaction.

Key responsibilities

• Oversee daily housekeeping operations (guest rooms, public areas, laundry) and ensure compliance with Marriott cleanliness, service, safety and brand standards
• Coordinate with Front Office for room readiness and high-occupancy periods, and partner with Engineering on out-of-order rooms
• Manage operations under collective bargaining agreements, including scheduling, seniority, overtime and labor records, and work with HR on employee relations and grievances
• Manage departmental budgets, labor expenses and productivity metrics such as rooms cleaned per attendant
• Lead, coach and develop managers, supervisors and staff, run departmental meetings and recognition initiatives, and ensure Marriott training and safety programs are completed
• Monitor guest feedback and cleanliness scores, investigate complaints and prepare for brand inspections and audits

Required profile

• Minimum 5 years of progressive housekeeping leadership experience in full-service hotels, including 2-3 years as Director of Housekeeping or equivalent
• Experience in a large, high-volume hotel (preferably 400+ rooms) and in a unionized environment
• Strong knowledge of Marriott or comparable brand standards
• Ability to work weekends and holidays and to work on-site in Uniondale, NY
• Preferred: experience in a 500+ room Marriott or convention hotel, familiarity with Marriott systems and guest satisfaction metrics, and proven success improving cleanliness scores and labor efficiency