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Data Scientist – Customer Support Analytics

Etsy · Brooklyn

Nuevo
CDI Hybrid Mid 124,000 - 160,000 USD/ano 🇬🇧 English
Data Science Predictive Modeling Statistical Analysis Data Visualization Customer Analytics

Descripcion del puesto

A propos du poste

Join a global marketplace dedicated to unique and creative products. As a Data Scientist within the Customer Support Analytics team, you will play a pivotal role in driving data-informed decisions that enhance the human connection in commerce. You will bridge the gap between complex data and actionable insights to optimize our global support ecosystem.

Missions principales

  • Provide clear, actionable analyses and ensure seamless access to metrics, data, and tools for decision-making across the organization.
  • Collaborate closely with operational teams and Customer Support Product Managers to drive optimization.
  • Combine support data with Etsy user behavior to identify opportunities for improving self-service solutions.
  • Increase the accuracy of ticket forecasting models to optimize resource allocation.
  • Enrich the overall user experience through proactive analysis and data-driven product insights.
  • Support product launches, experiments, and the deployment of self-service reporting for partner teams.

Profil recherché

  • Proven experience in data science, specifically within an analytics or operational support context.
  • Ability to work in a hybrid team environment alongside Data Analysts and Product Managers.
  • Strong analytical mindset with the ability to translate complex datasets into strategic recommendations.
  • Collaborative spirit, capable of working across different organizational levels.

Competences requises

  • Advanced Data Science and Statistical Modeling
  • Predictive Analytics & Forecasting
  • Data Visualization & Self-service Reporting
  • Cross-functional Collaboration
  • User Behavior Analysis

Ce que nous offrons

  • Competitive salary: $124,000 - $160,000 per year.
  • Comprehensive benefits package including stock options and an annual bonus.
  • A dynamic, hybrid work environment in Brooklyn.

Questions fréquentes

Le salaire proposé pour ce poste est de 124-160k USD par an. Le détail figure dans l'annonce.
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Le contrat proposé est un CDI basé à Brooklyn.

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Publicado hace 3 horas

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Etsy

Brooklyn