Customer Success Associate (Night Shift)

About the role

Join Sleeper’s Customer Success team as a Night Shift Associate, supporting users of the Sleeper Picks product. You will work evenings (starting between 4:00 pm‑6:00 pm PDT) to provide timely assistance, gather feedback, and help maintain a safe platform.

Key responsibilities

• Respond to user inquiries via email, chat, and social media with professionalism and product knowledge.
• Assist with onboarding, troubleshoot bugs, and prioritize feature requests for the product team.
• Support Regulatory Operations, Compliance, and Fraud teams with ad‑hoc requests and fraud reviews.
• Review deposit and withdrawal transactions for potential fraud and ensure account integrity.

Required profile

• 2+ years of experience in a direct Customer Support or Customer Success role.
• Excellent verbal and written communication skills.
• Ability to work weeknights and weekends on a rotating schedule (5 days on, 2 days off).
• High empathy and a customer‑centric mindset.

Required skills

• Strong problem‑solving abilities.
• Effective conflict‑resolution and communication skills.

What we offer

• Remote work environment.
• Full‑time permanent position.
• Opportunity to shape a fast‑growing sports‑focused platform.