Customer Service Specialist
careerswift.ai
Job description
About the role
We are seeking a Customer Service Specialist to assist our customers with questions, requests, and service issues. The role involves communicating accurate information, resolving routine problems, and collaborating with internal teams when needed.
Key responsibilities
- Respond to customer inquiries and service requests promptly.
- Resolve routine issues professionally and efficiently.
- Provide accurate information about orders, services, and locations.
- Follow up on open requests and maintain detailed customer records.
- Escalate complex issues to appropriate internal teams.
Required profile
- Previous experience in customer service, retail, hospitality, or similar roles.
- Strong communication and organizational skills with attention to detail.
- Ability to handle multiple requests and work independently in a remote setting.
- Legally authorized to work in the United States with reliable internet connection.
- Nice-to-have: prior remote customer service experience and bilingual English/Spanish.
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Published 1 week ago
Expires 1 month from now
16 views · 0 interested
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