Customer Service Representative – Freight Logistics

About the role

R+L Carriers is looking for a Customer Service Representative to join its Sauget, IL Service Center. The CSR maintains positive relationships with customers, tracks freight movement, and supports internal teams to ensure smooth logistics operations.

Key responsibilities

• Perform daily freight tracing with customers to provide status updates.
• Assist other terminals in resolving freight‑related issues.
• Execute additional duties as assigned, supporting overall service center operations.

Required profile

• Strong communication and telephone skills.
• Ability to work in a fast‑paced environment and handle stressful situations.
• Strong critical‑thinking abilities.
• General office and customer‑service experience.
• Basic knowledge of Windows, Outlook, and other Microsoft products.
• Ability to type at least 30 words per minute.

Required skills

• Windows operating system.
• Microsoft Outlook.
• Microsoft Office suite.

What we offer

• Medical, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Paid vacation, holidays, and PTO after 90 days.
• Access to exclusive employee resorts in Daytona Beach, FL; Big Bear Lake, CA; Pigeon Forge, TN; and Ocean Isle Beach, NC.