Customer Service Agent

About the role

Rag & Bone is looking for a Customer Service Agent to deliver a best‑in‑class experience for its e‑commerce and retail customers. Working remotely, you will be the first point of contact, representing the brand across multiple channels.

Key responsibilities

• Provide high‑quality customer service using extensive product knowledge.
• Handle inquiries, returns, deliveries, payments, order placement, and product sourcing via email, chat, phone, and social media.
• Meet KPI targets including sales, quality, productivity, contact resolution, and CSAT scores.
• Collaborate with internal teams to improve service and resolve issues efficiently.
• Uphold Rag & Bone’s brand philosophy and policy requirements.

Required profile

• 1‑2 years of multi‑channel customer service experience, preferably in a direct‑to‑consumer model.
• Strong written and verbal communication skills.
• Sales‑driven mindset with a proactive, customer‑first attitude.
• Ability to multitask across multiple platforms and manage follow‑ups.
• Adaptability to a fast‑changing environment and flexible schedule including evenings, weekends, and holidays.

Required skills