Customer Operations Specialist

About the role

Customer Operations at Lassie works directly with doctors’ offices to launch the platform and deliver immediate value. You will guide each practice from the initial kickoff through to a fully operational workflow, ensuring a smooth and efficient implementation.

Key responsibilities

• Own end‑to‑end implementations, from kickoff meetings to live, value‑driving workflows.
• Coordinate system access, configure workflows, and manage all operational details required for a successful launch.
• Communicate regularly with customers to resolve exceptions and ensure a high‑quality experience.
• Identify recurring customer issues, translate them into process improvements, product enhancements, and internal tooling.

Required profile

• Strong interest in healthcare operations and improving office efficiency.
• Excellent communication and problem‑solving abilities.
• Ability to work in a small, flat, and fast‑moving team.

Required skills

What we offer

• Opportunity to shape autonomous systems for medical practices.
• Collaborative environment that values craft, intellectual rigor, and direct communication.
• Full‑time position based in San Francisco.