Customer Administrative Specialist

About the role

The Customer Administrative Specialist supports the Civilian Markets sales team for state and local government customers. The role focuses on outbound sales outreach, order processing, and maintaining accurate customer records to help the sales organization engage prospects and existing clients effectively.

Key responsibilities

• Make outbound sales contacts, including cold calls, and pursue leads to build a portfolio of buying customers.
• Accept orders, close sales, maintain customer records, and complete required documentation accurately and on time.
• Identify and qualify prospective customers, logging prospecting activity in Salesforce.
• Represent an assigned product line, coordinating with other sales teams as needed.
• Work within territory, account, product, service, or sales processes of limited complexity.
• Inform customers about new product and service introductions, pricing updates, and relevant changes.
• Maintain regular communication with the Sales Director and Team Lead to support sales priorities.
• Demonstrate a proficient understanding of Accurint, including platform demos and pricing discussions.
• Perform other duties as assigned.

Required profile

• High School Diploma.
• Basic functional knowledge of selling and account management, with the ability to deepen product knowledge.
• Ability to understand key business drivers and apply that insight to daily work.

Required skills

• Salesforce
• Accurint