Case Management Virtual Assistant

About the role

Global Pacific Support is recruiting, through a U.S.-based client, a Case Management Virtual Assistant who has experience working with American companies and supporting U.S. Veterans. The role suits someone organized, empathetic and careful with sensitive information. It is fully remote.

Key responsibilities

• Manage Veteran case files, keeping them accurate, timely and confidential
• Coordinate appointments, follow-ups and documentation with Veterans and support partners
• Prepare reports, maintain databases and track progress on ongoing cases
• Communicate with clients and stakeholders by email, phone and video, with empathy and clarity
• Help improve processes by spotting gaps and suggesting efficiency solutions

Required profile

• At least 2 years of experience as a Virtual Assistant, Case Manager or Administrative Support Specialist for a U.S.-based company
• Prior experience supporting Veteran-focused services such as healthcare, benefits or advocacy is preferred
• Excellent written and spoken English
• Ability to work U.S. time zones and stay in regular contact

Required skills

• CRM tools, Google Workspace and Microsoft Office
• Project and task management applications
• Attention to detail, organization and discretion with sensitive data

Candidates apply through the recruiter, Global Pacific Support.