Calling Agent

About the role

Social Craft Agency LLC, an AI-powered digital marketing agency based in San Francisco, is hiring a full-time, on-site Calling Agent in Clifton. The agent makes outbound calls to prospective and existing clients to introduce the agency's services, qualifies leads and schedules consultations, answers inbound inquiries and documents call outcomes.

Key responsibilities

• Make outbound calls to prospects and existing clients to present services, qualify leads and book consultations.
• Answer inbound inquiries and explain the agency's AI-powered marketing solutions clearly.
• Follow structured scripts while adapting to client needs, and document call outcomes in internal systems.
• Maintain accurate records of interactions and call logs, and work with the sales and marketing teams on campaigns.
• Follow up consistently and build positive client relationships.

Required profile

• High school diploma or equivalent; additional education in business, communications or marketing is a plus.
• Experience in customer service, call center operations or telemarketing, preferably in a marketing or tech environment.
• Ability to work on-site in Clifton, handle high call volumes and meet call and conversion targets.
• Prior experience in sales support or lead qualification is beneficial but not required.

Required skills

• Strong communication and active listening, with clear, professional telephone etiquette.
• Basic understanding of digital marketing concepts (social media, paid ads, lead generation) and willingness to learn AI-powered tools.
• Comfort with computers, online scheduling tools and cloud-based software.