Branch Manager

About the role

Santander is seeking a Branch Manager to lead its Falmouth, MA location. The role focuses on delivering an excellent customer experience while meeting financial targets and ensuring smooth daily operations.

Key responsibilities

• Direct overall branch performance, achieving sales targets and optimizing operational processes.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate and coach sales teams, managing a pipeline of prospects and customers.
• Engage customers in consultative conversations to provide tailored financial solutions.
• Analyze branch performance data to drive strategic improvements.
• Hire, retain, and develop branch staff across all job families.
• Manage branch scheduling, balancing business needs with employee availability.
• Utilize digital platforms to enhance customer interactions and promote self‑service options.
• Handle escalated customer issues and ensure effective resolutions.
• Maintain risk management and compliance with all regulatory requirements.

Required profile

• Proven experience leading and coaching a retail banking team.
• Strong ability to develop sales strategies and achieve financial goals.
• Excellent customer‑focused mindset with consultative selling skills.
• Solid understanding of banking regulations and compliance.
• Ability to analyze performance data and make data‑driven decisions.
• Effective communication skills for in‑person, phone, and digital channels.

Required skills