Assistant Community Manager - The Westheimer

About the role

The Assistant Community Manager at The Westheimer in Houston, Texas is a full-time position supporting the Community Manager in overseeing the financial and operational side of the apartment community. It covers accounting and bookkeeping, rent collection, vendor invoicing, resident relations and, in the Community Manager's absence, supervising daily operations.

Key responsibilities

• Collect and post rent, fees and other payments, prepare daily bank deposits and reconcile bank accounts, and process invoices and payables
• Operate the property management software (Yardi/OneSite) and keep it updated and backed up
• Review resident files and accounting records to identify unpaid or late fees, follow up on delinquencies and enforce the lease
• Review and submit vendor invoices, obtain community manager approval, code charges to the Chart of Accounts and manage vendor communication
• Follow eviction procedures, including court hearings and proceedings
• Process resident move-outs, including deposits and lease cancellation fees
• Respond to resident complaints and requests promptly, and act as on-site supervisor when the Community Manager is absent
• Meet owners, give community tours and update them on community performance
• May support leasing and marketing by greeting prospects, showing ready apartments and helping with applications and credit checks

Required profile

• Bachelor's degree in Business Management, Communications or a related field preferred
• 1-3 years of relevant experience in residence life and/or property management covering community management, sales, marketing and customer service
• Understanding of lease terms and lease enforcement, including collections
• Valid driver's license to drive a golf cart on property; state and local licenses and certifications as required
• Able to access all parts of the property and amenities and to lift up to 20 pounds alone and 50 pounds with help

Required skills

• Strong proficiency in property management software (Yardi, OneSite, Entrata)
• Proficiency in internet, word processing, spreadsheet and database programs
• Excellent written and verbal communication skills

What we offer

• Hourly range of $18.50 - $22.00, with possible bonus programs depending on whether the role is corporate or onsite
• Medical, dental, vision, disability and life insurance, plus a 401(k) with company match up to 6%
• Paid time off: 15 vacation days, 4 personal days, 10 sick days and 11 paid holidays for new hires
• Onsite housing discount, paid parental leave, fertility benefit reimbursement and an employee assistance program