Airport Services Manager (San Francisco)

About the role

Emirates is seeking an Airport Services Manager for its San Francisco hub. You will be responsible for delivering safe, efficient and cost‑effective airport operations that uphold Emirates’ reputation and passenger service standards.

Key responsibilities

• Ensure compliance with commercial, safety and security policies while maintaining high passenger service levels.
• Monitor and achieve Service Level Agreements, OTPs and EKAS KPIs.
• Coordinate with handling agents to meet ground‑handling performance targets such as flight punctuality, check‑in and baggage standards.
• Implement and review procedures for diversions, delays, disruptions and emergencies.
• Lead, motivate and develop both Emirates and handling‑agent staff, ensuring competency especially in load control.
• Prepare accurate administrative reports, performance appraisals, invoice verification and complaint investigations.

Required profile

• Proven experience in airport or airline operations management.
• Strong knowledge of safety, security and regulatory requirements.
• Ability to analyse performance data and drive continuous improvement.
• Excellent leadership and communication skills.

Required skills

• Load Control certification
• Airport operations management