Account Manager – Packaging Sales

About the role

The Account Manager – Packaging Sales will be responsible for growing existing customer accounts, building trusted relationships, and identifying opportunities for additional products and services. This role works closely with sales, procurement, and operations teams to ensure customer satisfaction and drive revenue growth.

Key responsibilities

• Develop and maintain strong relationships with B2B customers, acting as a trusted business partner.
• Identify and pursue opportunities to expand business within existing accounts.
• Manage inventory and supply programs to guarantee product availability and operational efficiency.
• Collaborate with cross‑functional teams to deliver solutions and resolve customer challenges.
• Support strategic account planning and execute growth initiatives alongside leadership.
• Prepare and present business reviews, performance updates, and account activity reports.
• Monitor customer satisfaction, handle escalations, and assist with collections when needed.
• Contribute to marketing efforts and broader business development objectives.
• Analyze customer needs and market trends to develop recommendations that create measurable value.

Required profile

• Strong experience managing customer relationships in a B2B environment.
• Proven ability to uncover client needs and recommend solutions that deliver measurable business value.
• Excellent communication and presentation skills, comfortable engaging stakeholders at multiple levels.
• Consultative mindset focused on partnership, problem‑solving, and long‑term customer success.
• Strong organizational skills with the ability to manage multiple accounts, projects, and priorities simultaneously.
• Analytical thinking to identify trends, opportunities, and strategies for account growth.
• Collaborative approach with experience working cross‑functionally.
• Resourceful, self‑motivated, and comfortable operating in a fast‑paced environment.
• Track record of increasing revenue, improving customer retention, or expanding existing accounts.

Required skills