Technical Support Engineer

About the role

Arrow ECS, a Fortune 500 technology company, is seeking a Technical Support Engineer to provide high‑quality support to global customers, primarily using Broadcom technologies. You will troubleshoot, diagnose, and resolve technical issues while delivering an excellent customer experience.

Key responsibilities

• Provide 1st and 2nd line technical support via email and telephone to global customers.
• Resolve escalated support incidents from customers and partners.
• Replicate customer configurations to troubleshoot complex errors.
• Manage simultaneous high‑profile, high‑priority issues.
• Develop and maintain technical skills in selected products and achieve product accreditation.
• Host remote support sessions with customers or vendors to diagnose and resolve faults.
• Document all work activity accurately in the support tracking system.

Required profile

• Strong passion for networking, security, Linux and related technologies.
• Excellent written and verbal English communication skills.
• Previous experience in a busy technical support environment.
• Customer‑focused attitude with strong problem‑solving abilities.
• Ability to learn quickly and adapt to changing technical demands.

Required skills

• Broadcom technologies
• TCP/IP
• Routing
• Switching
• Networking protocols
• Windows operating systems
• Linux operating systems